This Privacy Policy informs you about the personal information we collect, how we use it, the choices you have regarding our use of your personal data, and how you can access that information.
Our Privacy Policy applies to personal data collected through our interactions with clients, as well as through our website, www.pachamamacanada.com, owned and operated by PachaMama Canada.
This Privacy Policy is established to inform you of the following:
- Applicable Laws
- Consent
- Categories of Personal Information
- Collection of Personal Information
- Use of Personal Information
- Disclosure of Personal Information
- Cookie Policy
- Data Retention
- Your Rights
- Security Measures
- Changes to the Privacy Policy
- Contact Information
This Privacy Policy works in conjunction with the Terms and Conditions of the website www.pachamamacanada.com.
1. Applicable Laws
In accordance with the General Data Protection Regulation (GDPR), this privacy policy is subject to the following regulations:
Personal data must be:
- Processed lawfully and transparently;
- Collected for specified, explicit, and legitimate purposes, and not further processed in a manner that is incompatible with those purposes. In accordance with Article 89(1) of the GDPR, the storage and processing of this data for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes is not considered incompatible with the original purposes;
- Adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed;
- Accurate and, where necessary, kept up to date. All reasonable steps must be taken to ensure that inaccurate data, having regard to the purposes for which they are processed, is erased or rectified without delay;
- Kept in a form that permits identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed;
- Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing, accidental loss, destruction, or damage.
The processing of collected data is lawful only if at least one of the following conditions is met:
- The data subject has given consent to the processing of their personal data for one or more specific purposes;
- The processing is necessary for the performance of a contract to which the data subject is a party, or in order to take steps at the request of the data subject prior to entering into a contract;
- The processing is necessary for compliance with a legal obligation to which the data controller PachaMama Canada is subject;
- The processing is necessary to protect the vital interests of the data subject or another natural person;
- The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in PachaMama Canada;
- The processing is necessary for the purposes of the legitimate interests pursued by the data controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject.
2. Consent
We make sure that you understand the purposes for which we use or disclose your personal information. Your consent may be explicit or implicit. By using our website or by providing us with your personal information, you consent to this Policy and to the collection, use, disclosure, and storage of your personal data in accordance with this Policy.
Unless otherwise provided by law, you may withdraw your consent to the use or disclosure of the collected information at any time by contacting us using the contact information provided in the “Contact” section of our website, also listed at the bottom of this document. Please note that in some cases, withdrawing your consent may impact the services we are able to provide or the functionality of our website.
3. Categories of Personal Information
In this Policy, “personal information” refers to any data relating to an individual that allows for their identification, either directly or indirectly, and may include, but is not limited to:
3.1. Your contact details, such as your first and last name, mailing address, email address, and phone number;
3.2. Business-related information: company name, billing and shipping address, email address, website, social media contact details, and phone number;
3.3. Billing and financial information, such as billing address, bank account details, or payment data;
3.4. Your purchase history;
3.5. Marketing-related information and your communication preferences;
3.6. While browsing the www.pachamamacanada.com website, various personal data about users may be collected:
3.6.1. The following data is collected automatically: IP address, location, date and time, hardware and software details, clicked links, and content viewed by the user.
3.6.2. The following data is collected non-automatically, only when the contact form or account request form is filled out: first name, last name, company name, phone number, email, address, website, business registration number, legal structure of the company, and the message contained in the form.
3.7. Recruitment-related information, such as a résumé/CV, education and employment history, diplomas from educational institutions, professional affiliations, and other relevant information for potential recruitment or employment.
No additional data is collected without informing you in advance.
4. Collection of Personal Information
We may collect personal information through various methods:
4.1. Direct interactions:
You may provide us with your identity and contact details by filling out communication forms or by corresponding with us via mail, telephone, email, or other means.
4.2. Indirect interactions:
We may receive personal information about you from third parties to whom you have already provided your information, in accordance with their own privacy policies (e.g., from Facebook and Google Ads for marketing purposes, from a background check provider for recruitment purposes, or from your suppliers in the case of a credit request).
4.3. Automated technologies or interactions:
While you interact with our website, we automatically collect technical personal data about your device, browsing actions, and usage patterns. We collect this personal data through cookies, pixels, server logs, and similar technologies.
5. Use of Personal Information
When we collect, use, store, or transfer your personal information, we do so only for one or more of the following purposes:
5.1. To establish you as a client and allow you to make purchases, returns, or exchanges:
We process data related to account creation, customer relationship management, accounting, and billing.
Types of personal information collected in the account opening form: Sections 3.1, 3.2, 3.3, 3.4, and 3.5.
5.2. To support our marketing, advertising, and customer experience efforts:
When you sign up for our mailing list to receive our newsletter by email, we may collect personal information as outlined in Sections 3.1 and 3.2. We will only contact you if you have opted in. You are free to unsubscribe from promotional communications at any time by clicking the “Unsubscribe” button found at the bottom of our emails.
5.3. To respond to your inquiries and communicate with you upon request:
We may use your personal information to respond to questions, comments, or information requests submitted through our website, by phone, or by email.
Types of personal information that may be collected: Sections 3.1 and 3.2.
5.4. To improve our website’s performance and content:
We may collect information about you and your use of our website through technical means such as cookies, web beacons, and other analytics tools. This may include your IP address, login data, browser type and version, time zone and location, time spent and pages viewed, browser plug-in types and versions, operating system and platform, as well as other technology on the devices you use to access this website.
We use this information as needed to administer and improve our website and its content, ensure its secure and efficient operation, grow our business, and inform our business strategy. We may also generate aggregated statistical data from this information (e.g., total number of website visitors), which is not personal information about you.
We or other advertisers may also use this information to serve advertisements to you. When these ads are targeted, it may involve the use of information gathered on our website. This does not include details such as your name or contact information. Where advertising is targeted using your personal information, such use is based on our legitimate business interests.
Types of personal information that may be collected: Sections 3.4, 3.5, and 3.6.
5.5. To recruit employees:
We may post job opportunities on our website or other media (e.g., newspapers, third-party job sites). When you apply for a job or submit a related inquiry, you may provide us with certain personal information (such as that contained in a résumé, cover letter, or other similar documents). We use this information to process and respond to your job application or related request.
Types of personal information collected: Sections 3.1 and 3.7.
5.6. For business operations and legal compliance:
We may also use your personal information in connection with fulfilling our legal, regulatory, or risk management obligations, as well as those of our clients and service providers; in response to court orders or law enforcement requests; for fraud prevention; or for any other use permitted or required by applicable laws.
Types of personal information collected: Sections 3.1 to 3.4, 3.6, and 3.7.
6. Disclosure of Personal Information
We are committed to not disclosing personal information for purposes other than those for which it was collected, unless you have provided your consent or unless applicable laws permit or require such disclosure. We may engage third parties, including service providers, to process personal information for the purposes outlined above.
6.1. Disclosure to Third Parties
We may disclose your personal information to third parties, including:
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- Third-party service providers who support our services or act on our behalf, such as data hosting and processing, email delivery, IT support, accounting, customer service, marketing, and other services related to our business operations;
- Federal or provincial agencies and regulators, in response to a search warrant, court order, or any other valid request or investigation we deem legitimate;
- Any person or organization, including investigative bodies, for the purposes of preventing, detecting, or addressing financial abuse, fraud, or criminal activity; to protect our assets and interests; or to manage or resolve any actual or potential losses or legal violations;
- In the event that PachaMama is involved in the sale or transfer of part or all of its business (including transfers carried out as part of insolvency or bankruptcy proceedings). As part of such a sale or transfer, the company may disclose your personal information to the acquiring organization, but will require that this organization agrees to protect the confidentiality of your personal data in a manner consistent with this Privacy Policy;
- Any other third party where required or authorized by law.
6.2. Disclosure Outside of Canada
Some of these third parties (authorized service providers) may be located in Canada or in other countries. As a result, your personal information may be processed, accessed, or stored outside of Canada (such as in the United States, Madagascar, or other countries). These service providers are subject to non-disclosure agreements and legal restrictions governing their use of the information we share with them. They are not authorized to use or disclose personal information for any purpose other than providing services on our behalf or as otherwise required by applicable law.
6.3. Disclosures to Our Employees
We may disclose your personal information to employees of PachaMama Canada to the extent that they require access in order to perform their duties, and in compliance with this Privacy Policy.
7. Cookie Policy
A cookie is a file stored on a user’s hard drive when they browse a website. This file helps gather data on the user’s browsing habits to provide a better user experience.
Our website, www.pachamamacanada.com, uses the following types of cookies:
- Strictly necessary cookies
- Performance cookies
- Functionality cookies
- Targeting/marketing cookies
Our website may also use a technology known as “tracking tags” or “web beacons”. This technology allows us to identify which pages of our website you visit and helps us optimize and personalize the website for you and future visitors.
In accordance with the GDPR, you can choose to be notified whenever a cookie is created or to completely disable cookies from being set by the site. Additionally, if you prefer not to be recognized when visiting our website, you can always browse using a private/incognito window. You can also clear your visit history by deleting your browser history.
8. Retention of Information
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, subject to legal and professional requirements regarding the retention of certain types of information.
9. Your Rights
In accordance with Chapter 3, Articles 12–23 of the General Data Protection Regulation (GDPR) and subject to certain exceptions, you have the following rights regarding the personal information we collect about you:
- Access and portability: You have the right to be informed of the existence, use, and disclosure of your personal information and to access that information within a reasonable timeframe. You may also request that the computerized personal information you have provided be sent to you or transferred to another organization in a structured, commonly used, and machine-readable format.
- Rectification: You have the right to have your personal information corrected, updated, or amended if it is incomplete, outdated, or inaccurate.
- Withdraw consent or unsubscribe: You have the right to withdraw or modify your consent to the disclosure or use of your personal information at any time, subject to applicable legal and contractual restrictions.
If you wish to close your account, please submit a request electronically or contact us by phone. If you no longer wish to receive newsletters from PachaMama Canada, you will find an “Unsubscribe” option at the bottom of our emails. You may also contact us directly to unsubscribe.
- De-indexing: You have the right to control the dissemination of your personal information. You may request the de-indexing (i.e., removal from search engine results) of any hyperlink associated with your name that provides access to personal information if the publication of this information violates the law or a court order, or causes serious harm to your reputation or privacy. This also includes the right to re-index such links when it would prevent further serious harm to your reputation or privacy.
- Request information about data processing:
You may contact us to obtain details about how your personal information is processed, including which personal data has been collected about you and how it is used. You may also request details on the categories of individuals who have access to your personal information and the applicable retention period. - Right to file a complaint:
You have the right to file a complaint with the Commission d’accès à l’information (Access to Information Commission), subject to the conditions provided by applicable law. However, we would appreciate the opportunity to address your concerns first. Please contact us directly.
To exercise any of these rights, to access your data, or to request changes or deletions, you may contact us via our contact form: www.pachamamacanada.com/contact, by phone : 514-222-6295 or by email.
10. Security Measures
The protection of personal information is a responsibility we take seriously. We follow standards that are generally accepted and recognized to ensure the protection of personal information. Accordingly, we grant access to personal information only to our employees and authorized service providers who need this information for the purposes described in this privacy policy. We have implemented reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, alteration, disclosure, misuse, or any other unlawful processing of the personal information in our possession.
Despite the measures described above, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information. If you have reason to believe that your personal information has been compromised, please contact our Data Protection Officer using the contact details provided at the bottom of this document.
11. Changes to the Privacy Policy
To remain compliant with the law or to reflect any changes in our personal data management processes, this privacy policy may be updated and amended. The updated policy will be posted on our website. Users are encouraged to regularly review this policy to stay informed about how we collect and process personal information.
12. Contact
For any questions or concerns regarding this Policy or the protection of your personal information, to exercise your rights, or to file a complaint, please contact our Data Protection Officer by filling out the form below or using the following contact details:
Maude Fodor, owner
info@pachamamacanada.com
514-222-6295
PachaMama Canada
2676, rang de la Rivière Nord,
Saint-Jean-Baptiste, Quebec, J0L2B0
