{"id":5290,"date":"2020-08-25T13:22:27","date_gmt":"2020-08-25T17:22:27","guid":{"rendered":"https:\/\/pachamamacanada.com\/faq\/"},"modified":"2026-01-05T14:48:15","modified_gmt":"2026-01-05T19:48:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/pachamamacanada.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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Frequently asked questions (FAQ)<\/h1>\n

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General<\/h3>\n

[\/vc_column_text][vc_tta_accordion style=”flat” shape=”square” color=”white” active_section=”1″][vc_tta_section title=”Do you sell to individuals or businesses?” tab_id=”clientele”][vc_column_text css=””]<\/p>\n

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We sell to businesses with a valid business number (Quebec business number, business number from another province, federal business number, or tax number).<\/p>\n

We do not sell to individuals, except for specific fundraising campaigns (please refer to the page dedicated to this).<\/p>\n

If you are an individual looking for our products, please refer to our store locator page<\/a> to find a retailer near you.<\/p>\n<\/div>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I am a business owner and would like to sell your products. How do I proceed?” tab_id=”vendre-nos-produits”][vc_column_text css=””]Thank you for your interest! The steps to follow can be found on the distribution page<\/a>.<\/p>\n

Additionally, please continue reading the section for businesses below.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I am an individual and would like to know where to buy your products.” tab_id=”acheter-nos-produits”][vc_column_text css=””]<\/p>\n

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Thank you for your interest! Please refer to our store locator<\/a> page to find a retailer near you.<\/p>\n

Please note that the selection may vary from one retailer to another. We recommend contacting them directly to check the availability of the products you\u2019re looking for. You can also reach out to us, and we\u2019ll be happy to guide you to the retailer most likely to meet your needs.<\/p>\n<\/div>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What are your opening hours?” tab_id=”horaire”][vc_column_text css=””]Monday\u2013Friday: 8:00 a.m. \u2013 5:30 p.m.
\nClosed on public holidays.
\nContact us if you need a specific service outside these hours.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row][vc_row content_placement=”middle” css=”.vc_custom_1595608169297{padding-top: 50px !important;}”][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″][vc_column_text css=””]<\/p>\n

Enterprises<\/h3>\n

[\/vc_column_text][vc_tta_accordion style=”flat” shape=”square” color=”white” active_section=”1″][vc_tta_section title=”What is the minimum order amount?” tab_id=”montant-minimum-commande”][vc_column_text css=””]The minimum purchase is $500 (before taxes) for the first order and $100 (before taxes) for subsequent orders.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is the order processing time?” tab_id=”delais-preparation-commandes”][vc_column_text css=””]Your order will be ready within 1 to 3 business days.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What are the shipping options?” tab_id=”expedition”][vc_column_text css=””]\u2192 PUROLATOR: We ship our products throughout Canada via Purolator, taking advantage of our corporate rates.<\/p>\n

Delivery in Quebec and Ontario usually takes 1\u20133 business days. Your tracking number will be provided on your invoice so you can follow your package.<\/p>\n

Shipping fees are borne by the customer.<\/p>\n

\u2192 PICKUP: Available upon request at our offices on the South Shore of Montreal. Contact us![\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I get the product prices?” tab_id=”prix-de-nos-produits”][vc_column_text css=””]<\/p>\n

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Thank you for your interest! Instructions can be found on the distribution<\/a> page<\/p>\n<\/div>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I place an order?” tab_id=”effectuer-une-commande”][vc_column_text css=””]First, you need a customer account with PachaMama to place an order (please refer to the previous instructions). Then, select the ordering method that suits you best:<\/p>\n